{"id":343,"date":"2025-08-19T17:17:39","date_gmt":"2025-08-19T09:17:39","guid":{"rendered":"https:\/\/cingmuk.com\/?page_id=343"},"modified":"2025-08-19T17:18:54","modified_gmt":"2025-08-19T09:18:54","slug":"%e8%b3%bc%e8%b2%b7%e9%a0%88%e7%9f%a5","status":"publish","type":"page","link":"https:\/\/cingmuk.com\/en\/%e8%b3%bc%e8%b2%b7%e9%a0%88%e7%9f%a5\/","title":{"rendered":"Purchase Instructions"},"content":{"rendered":"
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Shopping order process:<\/p>

1. After the customer selects items and adds them to their shopping cart, and then completes the order, the system will send an email notification that the order has been created and the order status will show as \"processing\". The email will also display all the details of the order, so please check them again.

2. Once the customer's payment is confirmed, the system will send an email confirmation of receipt, the order status will change from \"Processing\" to \"Confirmed\", and the payment status will change from \"Unpaid\" to \"Paid\".

3. After shipment, we will send an email to the customer with the order tracking number provided by their chosen logistics company. The delivery status will then change to \"shipped\" to allow the customer to track the delivery status themselves. The customer will also receive a pickup notification via SMS from the logistics company shortly thereafter.

4. Once the customer's entire order is completed, the order status will change from \"Confirmed\" to \"Completed,\" and the customer will receive an email notification from us confirming the completion of the process.

5. If you do not receive an email notification from the computer system, please check your email's spam\/junk folder. If you confirm that you have not received the email, it means that your order could not be successfully created, or the email address you provided when placing the order may be incorrect.

6. If you are ultimately unable to create and pay for the order yourself, the computer system will automatically cancel the order. If you have any questions or difficulties when ordering, please feel free to seek customer service assistance through Whatsapp\/IG page.

7. If there are any delays or other issues with the ordered goods, we will notify and follow up with each customer via email.

8. If you encounter any difficulties or problems, please feel free to leave a message on our Whatsapp\/IG page or order for customer service assistance. Our staff will reply as soon as possible during office hours. To facilitate our more efficient and unified follow-up and processing, we regret that we do not accept email inquiries. We apologize for the inconvenience.<\/p>


Out-of-stock money-back guarantee:
If we confirm that the in-stock items purchased by the customer are out of stock, we will notify the customer by email as soon as possible (approximately 2-3 business days) and refund the full amount.<\/p>


Product ordering service:
The estimated arrival date for pre-ordered goods is provided by the supplier. The actual arrival date is subject to various external factors such as the manufacturer, international logistics delivery speed, local policies, and weather. In the event of sold-out or insufficient stock, a full refund will be arranged. We will do our best to ensure timely arrival, but inevitably, uncontrollable external factors may sometimes lead to stock shortages or delays. Please understand that no refunds or returns will be offered for delays caused by the supplier's delivery schedule (not exceeding two months from the original order date). Please be aware of this and understand.<\/p>


Shipping details:
Delivery service: Enjoy free delivery to all commercial\/residential addresses\/SF Express stations\/SF Express smart lockers in Hong Kong for single purchases of HK$500 or more (after discount).
For orders under $500, the goods will be shipped via SF Express with cash on delivery.
All in-stock items will be shipped within four business days after the order is completed; if the order includes both in-stock and pre-ordered items, we will wait until all items have been collected before shipping them together.
If customers wish to receive in-stock products first, they can notify us in the order notes to arrange for order splitting (one free shipping for every $500 of total order amount, two free shippings for $1000, and so on).
Sales invoices will be shipped together with the goods. Please keep your sales invoices and care stickers\/care certificates (if any) safe.
Our company will not reprint or reissue sales receipts or maintenance certificates if they are lost or damaged by our customers.
Customers are solely responsible for any additional costs and consequences arising from late pickup of goods purchased from our company.
We will do our best to ensure the integrity and safety of the package packaging, but there are uncontrollable risks in logistics and delivery. It is inevitable that the appearance of the outer box\/goods may be affected by accidents during transportation. If you mind, we suggest you choose to pick up the package at a self-pickup point. We apologize for the inconvenience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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